Engagement Manager/Account Executive

Silas Partners is seeking a qualified candidate to serve in the role of Engagement Manager. Engagement Managers create a bridge between our clients and the Silas Partners strategy, marketing, design, technology, and implementation teams. By integrating their understanding of the Christian marketplace with industry best practices for online relationship development, they help guide our clients to success in their online communication efforts. Engagement Managers are tasked with getting to know our clients almost as well as they know themselves, and then serving as their advocate internally to engage the right expertise at the right time, while ensuring that our team is working together well towards client objectives.

The ideal candidate will be client-centered, a good listener, well-organized, a strong problem solver, a good communicator, experienced, enthusiastic, and eager to take on responsibility and learn new skills. He/she will enjoy working in a fast-paced environment while creating an exciting, fun, teamwork-oriented setting.

Key Responsibilities

• Establish relationships with key decision makers inside a partner organization.
• Identify growth opportunities for clients’ usage of Silas Partners’ services as well as managing contract renewals.
• Serve as a liaison between clients and the Silas Partners team.
• Work closely with team members to develop and execute overall strategy and priorities for clients.
• Recalibrate overall strategy and priorities on a regular basis, in light of overall organizational strategic priorities.
• Ensure the client is served well by Silas Partners and act as an advocate for the client internally.
• Manage conversations related to out-of-scope work or overages incurred on projects.
• Monitor accounts for change in personnel, goals, financial conditions, and other areas that could affect the clients’ satisfaction with Silas Partners’ relationship.
• Lead major client meetings, including occasional travel.
• Represent the passion and professionalism that marks Silas Partners’ work in all interactions and communications with clients.
• Participate in knowledge sharing and share best practices with other Account Executives to help us better serve all of our clients.
• Work with the Sales Team on strong prospective clients as well as identifying up-sell opportunities with existing clients.

Key Qualifications

• Client Relations - You get excited by the work our clients are doing, and you enjoy building relationships with the individuals we serve. Clients immediately like you and quickly respect you as a trusted partner. You understand the importance of client satisfaction and work tirelessly on their behalf.
• Problem Solving - You are comfortable with a blank sheet of paper. How are you going to help your client maximize their success given the resources they have available? The client is looking to you for answers. You’re helping the client figure out the approach they should take, as opposed to taking orders.
• Organizational Understanding - You have the ability to put yourself in the shoes of your client and understand how the web affects the organization as a whole. Prior professional experience working for or on behalf of a non-profit is helpful.
• Excellent Communicator - You have the ability to present information in an easily accessible way and to guide conversations with clients about future strategic direction. You are confident and effective in advancing your ideas, and you are able to have difficult conversations with clients and/or team members as required. You can communicate complex web topics to top level staff within an organization.
• Analytical - Numbers don’t scare you. You can take reports, put them into context and make recommendations based off of your conclusions.
• Comfort with Technology - Deep technical expertise is not required, but you must be able to quickly learn and understand technical concepts, with the ability to distill the important points and important tradeoffs that a client needs to consider.

Education/Experience

• A Bachelor’s degree, preferably in Communications, Marketing, or a related field.
• 3-5 years experience in a project management or account management role or other agency related experience.
• Prior experience working with non-profits preferred, especially in the areas of communication and/or development.
• Prior experience working in a web-related field is preferred.

Local candidates preferred, but out-of-town submissions are welcome. Compensation will be commensurate with abilities and experience.

If you are interested in applying for this position, please send a cover letter, resume, and a writing sample to hr@silaspartners.com. No phone calls please.

Please include ENGAGEMENT MANAGER in the subject line.

About Silas Partners

Silas Partners helps churches, Christian ministries, and other philanthropic organizations to improve their communication and expand their reach through effective use of the Internet and other emerging technologies. The focus of Silas Partners is to provide online communication services to the ministry and non-profit community. We are a full-service web agency offering expertise in the areas of web strategy, web design, web programming, multimedia production and delivery, and online marketing. Silas Partners is a for-profit company serving the non-profit market.

Silas Partners is located in Alexandria, VA, just north of Old Town. We are a division of Trinet Internet Solutions, based in Irvine, CA. A stable, profitable, and growing company comprised of over 40 online communication professionals, we are looking to add highly-talented, self-motivated individuals with a genuine desire to serve. By joining Silas Partners, you will work in an environment where you can develop your professional skills and deliver work of the highest quality, while joining together with hundreds of non-profit organizations that are making a difference around the world.