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Technology Is Not a Silver Bullet

The first in a two-part series on Constituent Relationship Management (CRM). You can read the second part Integrating CRM and the Web.
A good friend of my family, who is now in his late 70’s, suffered from the tragic loss of his wife to cancer over ten years ago. After grieving for several years, he decided [...]

http://www.silaspartners.com/2005/12/01/technology-is-not-a-silver-bullet/

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